FAQs

What is NexaBest?

NexaBest is an online retail store offering carefully selected products designed to provide quality, value, and convenience. Our goal is to deliver a reliable and secure shopping experience for customers worldwide.

How long does shipping take?

Order processing typically takes 1–3 business days.
Delivery times vary by location and generally range from 7–15 business days. Shipping times may be affected by customs or local courier services.

Do you offer international shipping?

Yes, NexaBest ships internationally. Delivery times may vary depending on the destination country and local customs regulations.

How can I track my order?

Once your order has been shipped, you will receive an email containing a tracking number. You can track your shipment using the Order Tracking page on our website.

What is your return and refund policy?

We offer a 14-day return policy from the date of delivery. To be eligible for a return, items must be unused and in their original packaging.
Refunds are issued once the returned item has been inspected.

Can I cancel or modify my order after placing it?

Orders may be canceled or modified within 12 hours of purchase. After this time, the order may already be in processing and cannot be changed.

What payment methods are accepted?

We accept secure payments through:

Major credit and debit cards (Visa, Mastercard, American Express)
Shopify Secure Payments

All transactions are encrypted and processed through trusted payment providers.

Is my personal information secure?

Yes. We use industry-standard security measures to protect your personal information. Your data is handled in accordance with our Privacy Policy.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact our support team immediately with clear photos of the issue. We will arrange a replacement or refund promptly.